Customer service
Resolve routine customer work automatically.
The same forty questions arrive every week. An agent answers those from knowledge your company has approved, and the moment a question is outside what it can verify, it escalates with everything it already gathered attached.
“Two of us spend most of the morning answering questions we have answered a hundred times, and the difficult ones wait behind them.”
Answers only from what you approved
The agent cites your knowledge base rather than inventing a plausible answer. Asked something not covered, it says so and hands over.
Escalation carries the context
A person picking up an escalated conversation gets the customer's history, the order status and what the agent already established — not a cold thread.
Goodwill is a human decision
Credits, refunds and any promise about a future date are approvals. The agent can propose one, with the reason.
No characterisation of customers
No product output describes a person as difficult, and there is no score to that effect. That is a design decision, not a setting.
Start here
The agents this team deploys first.
Job-shaped, already configured, and showing exactly what they ask for before anything is deployed.
The platform
The three parts this team reaches for first.
By trade
Closer to your own business.
Each of these lists the jobs a company in that trade hands to an agent first.
Other teams
Not quite you?
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