Permit
Let agents work. Keep important decisions human.
An agent that reaches the edge of its authority prepares the action, gathers the evidence and asks a named person. The request states what it wants to do, why, what the limit is and what it is asking for instead — so the decision takes fifteen seconds rather than an investigation.
Discount above the standard limit
Sales Follow-up Agent · waiting 12 minutes
Customer
Harbourview Hotel
Beyond its authority
Standard limit 10%. The agent is asking for 18%.
Why it is asking
A competitor quote was attached to the buyer's last email.
What it would do
Send a revised proposal at 18%
Who decides
Sales Manager
The ask contains the reasoning
"The standard limit is 10%. The agent is asking for 18%, because a competitor quote was attached to the buyer's last email." A request that says only "approval needed" moves the work to the human rather than reducing it.
Three answers, not two
Approve this once, refuse it, or change the rule so the agent stops asking. The third is the one that matters: an approval queue that never shrinks is a queue somebody will start rubber-stamping.
Waiting does not stall the rest
The agent carries on with the work that does not depend on the answer. This morning's run sent eight reminders while three waited on Finance.
One inbox, across every agent
Approvals from nine agents in one place, ordered by what is waiting longest and what carries the most risk. Nine separate notification streams is how approvals get missed.
Questions this answers
The things you currently have to ask somebody.
Each of these is a question an owner asks regularly and currently answers from memory, a spreadsheet, or by interrupting whoever is nearest.
What is waiting on me right now, and how long has it been there?
Why is the agent asking for this, and what would it do if I said no?
Which approvals do we grant so often that the rule should just change?
Who else could have decided this if I had been away?
Where this stops
What it does not do.
Approvals are not a substitute for permissions. Routing a dangerous capability through an approval queue does not make it safe — it makes it somebody's Tuesday afternoon, and people approve what they are asked to approve fifty times. Capabilities that should never be exercised are refused outright rather than queued. Approvals also cannot be delegated to another agent, on any plan: the point is that a person decided.
Next
Where this connects.
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