SaaS

Notice the account that stopped logging in.

Software businesses have the best early warning data and rarely act on it, because usage lives in one system and support lives in another. An agent reads both, plus payment status, and tells somebody which handful of accounts are worth a call.

Build an agent See how it works

“We find out an account is leaving when they tell us, and the signals were all there in July.”

The version of this we hear most often

Four signals, one judgement

Usage, open cases, payment status and contact responsiveness. Any one alone produces false alarms; together they produce a short list.

Trials followed up by the same rules every time

A trial that goes quiet on day four gets the same attention as one that goes quiet on day eleven, which is not what happens when a person is doing it.

Support that answers from your documentation

Product questions answered from approved knowledge and cited. Asked about a feature that does not exist, the agent says so instead of describing it.

Developers can build the rest

Your own service exposed as a permissioned capability, and agents built against it with the SDK. The platform handles identity, limits and audit.

Where to start

The jobs this trade hands over first.

Four that almost every company in this line of work does by hand. Each one is repetitive, has a clear threshold, and stops somewhere a person should still decide.