Hospitality

Answer the enquiry before they book elsewhere.

Availability, group bookings, dietary questions, event enquiries. Time-sensitive in a way most industries are not — an enquiry answered two hours later is often an enquiry answered too late.

Build an agent See how it works

“Enquiries arrive at eight in the evening and get answered at ten the next morning, by which point they have booked somewhere else.”

The version of this we hear most often

Out of hours is when it matters

Most enquiries arrive when nobody is at a desk. An agent answering at nine in the evening from approved information is the whole value.

Availability read, never promised

The agent states what the system shows and does not commit to something it cannot confirm. A promise the kitchen cannot keep is worse than a slow reply.

Group and event enquiries escalated

Above a size you set, the agent gathers the details and hands over. These are negotiations, not answers.

Dietary and accessibility questions from approved information only

Answered from what the business has confirmed, or escalated. This is the category where an invented answer does real harm.

Where to start

The jobs this trade hands over first.

Four that almost every company in this line of work does by hand. Each one is repetitive, has a clear threshold, and stops somewhere a person should still decide.