E-commerce

The same question, forty times a day.

Order status, delivery timing, returns, sizing. High volume and almost entirely answerable from systems you already have — which makes it the clearest case for an agent, and the easiest to keep inside safe boundaries.

Build an agent See how it works

“Most of our support volume is one question, and it still needs a person because the answer is in three systems.”

The version of this we hear most often

Order and delivery status, answered directly

Read from the systems rather than asked of the customer. Nobody should have to supply an order number a company already has.

Refunds are never the agent's

Refused to every agent on every plan. A returns request can be prepared and summarised; the money moves when a person says so.

Peak periods are a volume problem, not a staffing one

The agent handles the same proportion of routine questions in December as in June, which is when the difference is worth most.

Campaign spend watched daily

Advertising that stops working during a peak is expensive within days. Pausing is unattended; increasing is an approval.

Where to start

The jobs this trade hands over first.

Four that almost every company in this line of work does by hand. Each one is repetitive, has a clear threshold, and stops somewhere a person should still decide.