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Agent Labora

By Cloud Granite Ltd

← Agent templates

Service

Handle the questions you answer forty times a week.

Where is my order, what are your lead times, can you resend that invoice. This agent answers those from approved knowledge only, and the moment a question is outside what it can verify, it hands over with everything it has already gathered attached.

A new customer message arrivesOwned by the Service Lead
Use this template See what it would have done

Everything this agent may and may not do.

Shown here exactly as the review screen shows it before deployment. You can change any of it, except the last list — those are refused at the platform on every plan.

What it can read

  • Assigned conversations
  • Order status
  • Delivery status
  • Approved knowledge
  • Customer record

What it does without asking

  • Reply to a question answerable from approved knowledge
  • Attach an order or delivery status
  • Escalate with a summary

What it must ask about first

  • Any goodwill credit
  • Any promise about a future date
  • Any message to a customer with an open complaint

What it can never do

  • Issue a refund
  • Change an order
  • Make a commitment not in approved knowledge
  • Answer a question about a topic marked sensitive

The capabilities it holds.

Named capabilities from the tool registry, each with a declared input, output and risk level. Not a login to any system.

Read assigned conversationsconversation.listThe conversations assigned to this agent, and their history.
Send an emailmail.sendSend a message from your company mailbox.
Read approved knowledgeknowledge.querySearch the claims, policies and product facts your company has approved.
Read a customercustomer.getIdentity, status, terms and assigned owner for one customer.

See the whole tool registry — including the capabilities no agent can hold.

A day at the demo company

Kestrel Supply Co · Wednesday 14 October 2026 · demo data

34

Answered from knowledge

9

Escalated with a summary

5

Drafts left for a person

Answers the routine questions and escalates the rest.

Demo data

Install Accounts Receivable Agent

By Agent Labora

What it needs

Read customers
Read invoices
Read payment status
Send email from your company mailbox

What it cannot do

Modify an invoice
Issue a refund
Change a customer record
Contact anyone outside your customer list

A human must decide

A human must decide on any invoice more than 30 days overdue, any payment arrangement, and any balance over €5,000.

Choose the person accountable for this agent

Finance Manager

Deploy agent

Same team

Others this team deploys.

Customer Success Agent

Finds the accounts that need attention before they leave.

ServiceOwned by the Service Lead

Give AI a job.

Build an agent, choose what it can access, define what it may do, and deploy it to work safely across your business.

Build an agent Build with the API

No code required · Full SDKs and API · Stop any agent instantly · [email protected]