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Test somewhere that cannot touch a customer.

Three environments, with synthetic data and mock tools in development, and no route from one to the next except promotion. An agent is built and tested against fake customers and fake invoices, then promoted — the same manifest, the same version, against real capabilities.

Synthetic dataMock toolsVersion promotionApproved to production

Sandbox tools cannot reach production

A development agent holding "send email" sends it into a mock mailbox. There is no configuration that points a development agent at a production capability, because that is how test data reaches real customers.

Promotion carries the version, not a copy

What you tested is what runs. Promotion moves a specific version between environments rather than rebuilding it, so behaviour cannot change on the way.

Secrets are per environment

Separate credentials per environment, separately scoped. A leaked development secret reaches nothing that matters.

Production promotion needs approval

Moving an agent into production is an approval, with the review screen. A one-click path from a developer's laptop to a live customer mailbox is not a feature.

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