Observe
Every action cites its evidence.
Ask why an agent emailed a particular customer and the answer names the invoice, the rule that permitted it and the customer's status — with the record behind each. It also states what the agent did not look at, which is often the more reassuring half.
The rule is quoted, with its version
"Agent policy v1.4: unattended reminders from 7 to 21 days overdue." A reason that paraphrases the rule cannot be checked against it.
Each source is a record you can open
The invoice, the customer, the conversation. Not a model's recollection of them — the actual records the agent read, as it read them.
What it did not read is stated
The agent had no permission to see the customer's contract or their other invoices, and the answer says so. This is usually what somebody asking "why" is actually worried about.
Fact, inference and recommendation are kept apart
"The invoice is 14 days overdue" is a fact. "This customer usually pays late" is an inference. The two are never presented in the same voice.
Observability
The rest of this area.
Run timelines, reasons, metrics and cost — in business terms.
The run timeline
One run, step by step, in the order it happened.
Exception-based management
Agents handle the routine. You handle the exceptions.
Metrics
Tasks, approvals, outcomes. Model usage where it belongs.
Impact
Thirty days of one agent, in figures you can check.
Cost
What an agent costs to run, estimated before you deploy it.
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