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Sort capabilities by what happens when they are wrong.

Reading an analytics figure and changing an access setting are not the same kind of permission, and a flat list of checkboxes treats them as though they were. Four levels let a policy say "nothing above medium without approval" once, rather than naming forty tools.

LowMediumHighCritical

Low — reading something that cannot be wrong for long

Analytics figures, published content, a campaign's current spend. A mistaken read is a wasted call.

Medium — something a customer will see

Sending an email, creating a draft, booking a meeting. Recoverable, but not invisible: somebody outside the company notices.

High — money, commitments or contracts

Refunds, credit notes, discounts beyond a limit, payment arrangements. These carry mandatory approval, and the approval cannot be configured away.

Critical — access, security and the platform itself

Changing permissions, granting access, altering another agent's configuration. No agent holds a critical capability by default, and granting one requires a second human.

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