Advertising & analytics
Notice the account that stopped using it.
Usage figures, feature adoption and activity trends — the earliest signal that an account is in trouble. Aggregated by default; individual-level behaviour is a separate capability and depends on consent.
What connects
Your product analytics platform, through its API.
What crosses the boundary
- Into the agent: aggregated usage, adoption and activity figures by account and period.
- Out of the agent: nothing.
- Never: individual behavioural records without a consent state that permits it.
The capabilities this exposes
- Read analytics
Setting it up
- 1Authorise a read-only connection.
- 2Confirm the metrics in scope.
- 3Grant analytics to the agents that need it.
Permissions
Read-only and aggregated. Individual-level data requires the consent engine to report a permitting state, and an absent state is treated as a refusal.
Jobs an agent can own once this is connected
- Flag accounts whose usage dropped before renewal
- Report which features a struggling account never adopted
- Assemble a renewal briefing from usage and support history
Where it stops
Aggregated by default, and individual-level access is gated on consent rather than on your configuration. This connection cannot write, cannot create events and cannot identify a person the consent state does not permit identifying.
Advertising & analytics
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