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Agent Labora

By Cloud Granite Ltd

← Integrations

Communication

Book the slot that was already free.

Agents can see availability and take slots already marked as open. They cannot move, shorten or cancel anything that exists, which is the difference between a scheduling assistant and a source of complaints.

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What connects

Your calendar provider, through its API.

What crosses the boundary

  • Into the agent: free and busy times for the people it may book, and nothing about what those meetings are.
  • Out of the agent: new meetings in slots already marked available.
  • Never: the content, titles or attendees of existing meetings.

The capabilities this exposes

  • Book a meeting

Setting it up

  1. 1Authorise the calendars agents may see.
  2. 2Mark the slots that are bookable.
  3. 3Grant booking to the agents that need it.

Permissions

Free/busy read and create-in-open-slot. We do not request the ability to read meeting details, modify an existing entry or delete anything.

Jobs an agent can own once this is connected

  • Book a discovery call from the published availability
  • Arrange an interview across three diaries
  • Offer three slots in a reply and book the one chosen

Where it stops

An agent sees that you are busy, not why. It cannot move, shorten, cancel or double-book anything, and it cannot create a meeting outside the slots you marked bookable. If nothing is free, it escalates rather than choosing the least bad option.

Communication

Others in this category.

Company mailboxRead assigned conversations. Send from your own domain.Email deliveryFor sending when you would rather not connect a mailbox.Team chatWhere approvals and notices reach your team.

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